The advocacy for turning our cameras on In our virtual selling training, leadership workshops, and many other trainings, the first thing we cover to connect with the other person is: turn your camera on! The presence of facial expressions, body language, and being able to put a face to [...]
For those of us a who had a spark of hope that we could visit customers face-to-face in 2020, the second wave is here to put our feet back on the ground. Corona is here to stay, so it’s time to face reality and upgrade our skills in remote [...]
One of the most challenging career switches a person can make, is going from team member to being a manager. When we work in sales, very often it's the top performers that get the management job. You sell the most, now make your team sell like you do! Sounds [...]
When times are difficult, the managers' role becomes even more crucial. As always, the sales manager's job is many-fold: cheerleader, psychologist, coach and mentor. How does an economic downturn make the situation different? When your sales team starts getting NO's on a daily basis, it can create a very [...]
Why did Tim Karger, sales director at Dell, choose for Dale Carnegie? Not because his salesforce wasn't selling. What they needed was to boost their skills to sell even more. Watch the video to see how Dale Carnegie's Sales Trainings made the difference for Dell, and how we can [...]
Ever thought of buying something, but then had a funny feeling that it just didn't feel right? Maybe you didn't feel like spending the money, very often, it's because we don't really trust who we are buying from. Then what exactly is trust? Most people know it when they [...]
Yes, you want to train your salesforce, BUT we don't want to take them out of the field. This is often one of the biggest concerns when it comes to training salespeople. Alliance Residential had the same challenge. We worked with them to design a Virtual Training Journey for [...]
Recognition. Everybody needs recognition, this also includes salespeople. Don’t let their bonus be the only recognition they receive. Recognize the small wins, the activity and effort they put into achieving their goals. Daily drops of recognition will lead to high levels of motivation. Support. For salespeople to achieve success, you [...]
Complaints are a necessary part of doing business, and you can expect even MORE complaints in today's market. Customers are becoming increasingly choosy about how they spend their limited available cash. When they make a decision to purchase a product or service, they expect excellent customer service to accompany [...]
