Training Details

  • Target Group: Companies that want to deliver an exceptional customer experience
  • Length: 2 days
  • Type: In-company

Introduction

If there is one thing that matters most today than ever is that the customer needs to come first. It sounds simple, but successful organizations recognize that customer satisfaction drives profitability and growth. Delivering an exceptional experience with energy, skill and determination are key to ensure customers stay, grow and eventually become an advocate for your company.

This training emphasises the skills needed to build external and internal relationships, how you can exceed customer expectations, initiate new service to generate add-on and cross-selling and leverage industry-wide “best practices” to strengthen the customer service experience.

Training objectives

  • Understand and apply a customer focused approach to service
  • Communicate value from a customer point of view
  • Resolve complaints from practical and emotional perspectives
  • Create additional buying opportunities that add value to the customer
  • Manage expectations and follow through to exceed expectations